Why Crystal sux

Cardog & Oft-

All I'm suggesting is that if you've got a beef, now is a good time to state it since Crystal *may* still be reading this thread. I don't have time or interest to judiciously sort through 7+ pages of posts in random tracks to figure out your complaints and I don't think Crystal/Boyne are going to do that either----life is too short.

The why do you make the suggestion you do above? If not interested or up to speed on the subject perhaps it's not one you should be discussing. Sorting is not necessary and searching is easy. FWIW I have little doubt that someone at Boyne and/or Xtal read all those threads when they were alive. Perhaps here we don't want to belabor a conversation about beefs that clearly has been of little interest to mgmt?

Sorry to hear that Boyne ignored your e-mails. In a perfect world, everyone would read, understand and respond to all e-mail, but that simply isn't the case. Can you imagine what it is like to sort through Crystal/Boyne's general complaint in-box on a daily basis? I've always had better luck when I sign & stamp complaints---e-mail is a great medium for some things, but not so good for others.

This a prime example of the kind of thing we're talking about! If a company doesn't have the inclination to read their complaints or email at the address they make available to customers, then it's a pretty clear statement that they don't really care that much about those customers.

Personally, I think it is pretty nice that Crystal read this thread and has already responded to an issue that was first raised here on January 21st, but maybe that is just me.

Completely agreed. And acknowledged MANY times. So no, it's not just you. We think it's great too and told her so.

As oftpiste correctly points out, the issues that some of us have w/ Crystal - or more accurately w/ Boyne USA - have indeed been clearly articulated. 

s a threshold matter it is an issue of simple courtesy, let alone good business, to answer the emails of your clients/customers.  Boyne USA has ignored perhaps half a dozen of my emails over the course of the past several seasons.  My questions this season concerned what I consider to be a bait-and-switch re: use of my Crystal pass at Big Sky.  I was completely ignored by Boyne USA when I raised the issue.  That experience was, for me, yet another reason why Crystal - or more appropriately Boyne USA - sux. 

Let's not confuse the mountain, the employees, the terrain, this season's pow, or anything else on the hill, w/ the way Crystal's management, Boyne USA, treats their meal-tickets; we the Crystal skiers and riders.  At best we are taken for granted.  Often we are ignored.  Sometimes we are, arguably, cheated; as was the case w/ our inability to use our pass at Big Sky.  Hence the application of "SUX" to Crystal.   

I'd love to know how many pass holders would take their business elsewhere if there were an alternative mountain, w/ similar terrain, within the same driving distance from their home as Crystal?  In fact I'll start that informal, admittedly unscientific  poll, on another thread.
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I've already taken my business elsewhere!!
Being an ex-passholder, i refused to be "baited" to the mountain with false info of windhold status. In Xtals defense they have gotten better, however in years past you were "lured" to the mountain to be greeted with the upper mountain on windhold. This is accompanied by a 5 dollar discount. 5 bucks is cute and all, but with 45% of the mountain closed the math just doesn't add up.

Not to be completely negative, the arrival of the NB lift has taken some pressure off of C-6 and SB