FAQ - All

Yessss please!

If you'd like to write a blog post (or several), please contact us, mention a topic or two you have in mind, and we'll bump your privileges to be able to post it, or we can simply do so for you (under your name/user account, of course).

You can log into the TAY site with any of these elements:

• Username + password
• Email + password
• Social media account - you need to link your social media account with your TAY site account; at the moment, we support Facebook and Google account linking

There are two options for inserting images and videos in TR's (trip reports):

1. Within the text/body of the TR
2. At the bottom of the TR body

1. To insert an image or video in the TR body:

1. While editing the TR, make sure you're on the Body tab and in the Text/Body area.
2. Place the cursor in the text where you want to insert the image.
3. On the editor toolbar, click on the image or video icon.
4. When the image manager window pops up, locate the URL field, and paste the image/video URL into it. Then click Insert
5. The image manager window will close and the image will get inserted.

2. To insert an image (or video) below the TR body:

You can insert up to 10 images or videos with titles and description, and you can even drag-and-drop reorder them. This way you can tell a visual story quite easily, intermixing images, videos and text as desired.

Here's how:

1. While editing the TR, click on the Media tab
2. Click on Img Upload, Img URL, YouTube or Vimeo as desired (Img Upload is just that while the other 3 options allow you to embed media hosted elsewhere via its URL).
3. Enter the title and description if you'd like - Title is strongly encouraged, description totally optional.
4. Use the blue/green/red icons as follows:
   1. Blue double-arrow icon: Move the media item up or down (drag-and-drop)
   2. Green plus icon: Add another media item entry form
   3. Red minus icon: Remove the media item
5. Click on the Submit button

If you'd like to be notified of new TR submissions, please follow these steps:

1. Visit the My Profile page (you can get there from anywhere on this site by clicking on My >> Profile on the top navigation bar ... see the first screenshot).
2. Look for the icon, and if it says "On", you're good to go
3. If it says "Off", then click on the icon >> Profile (see the second screenshot)
4. On the Edit Profile page: In the Info tab look for the New TR Notifications field, and click on the "On" option
5. Click on the Update button

If you are logged in, but simply wish to update your password, scroll down.

If you forgot your password and need to reset it:

1. Go to the Login page (or on the top navigation click on My >> Login)
2. On the Login page locate the "Forgot..." section and click on username or password
3. On the next page: Enter your email address, check off the "I'm not a robot" checkbox, and click on the Submit button
4. Follow instructions in the email sent to the address you entered above (if the email doesn't arrive in 5-10 minutes, check your Spam/Junk folder) 

If you are able to log in, but simply wish to update your password or username:

1. Visit the My Profile page (you can get there from anywhere on this site by clicking on My >> Profile on the top navigation bar).
2. On the Profile page: Click on the icon >> Login/Password (see the screenshot)
3. On the Update Login Credentials page: Make the desired changes, and click on the Submit button

Please note you must be logged in. Then:

1. Visit the My Profile page (you can get there from anywhere on this site by clicking on My >> Profile on the top navigation bar ... see the first screenshot).
2. On the Profile page: Click on the icon >> Profile (see the second screenshot)
3. On the Edit Profile page: Make the desired changes, and click on the Update button

Here's how we think about it:

• TR's = all backcountry skiing trip reports (small trips, big trips, short description, long posts with epic pix - all are welcome)
• Blog = well thought out articles, which may or may not be TR's (Would you like to write a blog post? Drop us a line.)
• Forum = everything else (there are several categories so hopefully your topic fits into one of them; if not, drop us a line)

This new TAY site, launched in April 2020, is not simply an upgrade of the old SW, but a complete rebuild, using a different platform.

In any decent system, passwords get encrypted before being stored in the database, and every system uses a different type of encryption. Therefore, there was no way for us to un-encrypt them from the old system (that's a good thing) before migrating (and re-encrypting) to the new one. Instead, we'll need your help by resetting your password, which is super easy.

To reset your password, please follow these steps.

Hmm, the most likely cause is a copy/paste from another tool, e.g. your text editor (MS-Word, Apple Pages, etc.) or from your email client (Gmail, Outlook, etc.) or from another website. Typically, when you do the above, it brings over not just the content/text, but also the formatting/styling.

Here are two options for getting around it:

1. When pasting into the Text/Body section in a new TR webform, use Ctrl+Shift+V (or Cmd+Shift+V on Mac) to paste the value/text only.
2. Paste it into an "ancient" text editor first (e.g. Notepad on Windows), then copy the text from there (Ctrl+C or Cmd+C), then paste into the TR Text/Body section.

This will ensure the formatting is nice and uniform throughout the site.

Your readers thank you : )