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Human Factor Observation Tool
- ron j
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14 years 11 months ago #198963
by ron j
Replied by ron j on topic Re: Human Factor Observation Tool
I think you're really on to something, Dan.
And I agree with Norman. We have the “one person veto” rule in our group although I know that others favor the “majority rules” concept.
And as Norman also alludes to, psychology research continues to turn up new discoveries about our brain workings and how we interact with one another.
Dan, I think you're nibbling at the edge of another breakthrough in human factors tools, which is tuning up our skills in interpreting non-verbal cues -- in other words going way beyond the "interview" process.
Joe Navarro , a leader in the field of non-verbal communication tells us that most non-verbal cues are driven by our subconscious mind -- and most folks don't even realize how or when they are giving off certain “tells”, but yet they are important indications of how people are feeling and what they’re thinking.
To better clarify my point, in his book What Every BODY is Saying: An Ex-FBI Agent's Guide to Speed-Reading People Joe mentions a student that attended one of his weekend "Poker Tells" classes. The student later contacted him raving about the usefulness of the information he had learned… but not so much for poker but in his work. The student pointed out that he was a physician and his new non-verbal reading skills were helping him immensely in understanding what topics made patients more nervous and when he may not be getting the entire story. In short, he said it was turning him into a much better doctor.
When you started this topic I started asking myself how I best “tune in” to the status or condition of a fellow ski tourer. After some introspection I have decided that at least some of the “gut feel” I get regarding how a person is doing comes from Joe’s teachings.
And I agree with Norman. We have the “one person veto” rule in our group although I know that others favor the “majority rules” concept.
And as Norman also alludes to, psychology research continues to turn up new discoveries about our brain workings and how we interact with one another.
Dan, I think you're nibbling at the edge of another breakthrough in human factors tools, which is tuning up our skills in interpreting non-verbal cues -- in other words going way beyond the "interview" process.
Joe Navarro , a leader in the field of non-verbal communication tells us that most non-verbal cues are driven by our subconscious mind -- and most folks don't even realize how or when they are giving off certain “tells”, but yet they are important indications of how people are feeling and what they’re thinking.
To better clarify my point, in his book What Every BODY is Saying: An Ex-FBI Agent's Guide to Speed-Reading People Joe mentions a student that attended one of his weekend "Poker Tells" classes. The student later contacted him raving about the usefulness of the information he had learned… but not so much for poker but in his work. The student pointed out that he was a physician and his new non-verbal reading skills were helping him immensely in understanding what topics made patients more nervous and when he may not be getting the entire story. In short, he said it was turning him into a much better doctor.
When you started this topic I started asking myself how I best “tune in” to the status or condition of a fellow ski tourer. After some introspection I have decided that at least some of the “gut feel” I get regarding how a person is doing comes from Joe’s teachings.
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- Marcus
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14 years 11 months ago #198964
by Marcus
Replied by Marcus on topic Re: Human Factor Observation Tool
Great topic Dan.
My usual group has the "one person veto" rule as well, typically, though I don't know that we've explicitly stated it like that as much as we might. The same rule is a critical piece of the helicopter team I work with as well -- if anyone is uncomfortable and calls abort, the mission will be aborted.
Stress & Uncertainty are probably the biggest factor for me, especially on bigger trips with a significant objective. Of my usual crew I'm probably the least motivated by summits/peaks etc, so my stress level goes up on those days knowing that I'm probably the "weak link" in the Desire chain...
My usual group has the "one person veto" rule as well, typically, though I don't know that we've explicitly stated it like that as much as we might. The same rule is a critical piece of the helicopter team I work with as well -- if anyone is uncomfortable and calls abort, the mission will be aborted.
Stress & Uncertainty are probably the biggest factor for me, especially on bigger trips with a significant objective. Of my usual crew I'm probably the least motivated by summits/peaks etc, so my stress level goes up on those days knowing that I'm probably the "weak link" in the Desire chain...
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- otter
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14 years 11 months ago #199017
by otter
Replied by otter on topic Re: Human Factor Observation Tool
Some great points have been made regarding Human Factors. It is such a complex subject and it merits tons of discussion, since most backcountry avalanche incidents arise from human factors. The complexity is what makes it such a challenging subject, and ultimately the goal of this tool is to simplify the issue and create some TARGETED OBSERVATIONS that people can make about themselves and their touring group and to promote DISCUSSION of those observations.
Thank you all for the feedback so far.
It would be awesome if people gave this tool a shot on their next tour and see how it works in real life. I will warn you, it feels cumbersome at first, but stick with it. Once you begin structuring your HF discussions around these obs., I think you will find it becomes a very natural part of you decision making process.
After you try it out, please let me know how it worked, and what could be improved.
PM me for a file of the checklist, or just copy the image from my post above.
Thanks,
Dan
Thank you all for the feedback so far.
It would be awesome if people gave this tool a shot on their next tour and see how it works in real life. I will warn you, it feels cumbersome at first, but stick with it. Once you begin structuring your HF discussions around these obs., I think you will find it becomes a very natural part of you decision making process.
After you try it out, please let me know how it worked, and what could be improved.
PM me for a file of the checklist, or just copy the image from my post above.
Thanks,
Dan
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- T. Eastman
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14 years 10 months ago #199538
by T. Eastman
Replied by T. Eastman on topic Re: Human Factor Observation Tool
Avoid groups...
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- outofdoors
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14 years 10 months ago #199567
by outofdoors
Replied by outofdoors on topic Re: Human Factor Observation Tool
Doesn't Martin Volken have some sort of decision making process tool in his book? Maybe it's not totally focused on human factors and is instead a decision making process taking into account all factors. Anyways, it would be interesting to review his framework.
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- Mattski
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14 years 10 months ago #199589
by Mattski
Replied by Mattski on topic Re: Human Factor Observation Tool
I think the key issue with any checklist is communication. No amount of tools will substitute for the actual conversation between party members. The Checklist Manifesto by Atul Gawande
gawande.com/the-checklist-manifesto
, outlines the reason good checklists that are used and verbalized help teams communicate observations and decision making have better outcomes.
One possible direction for avalanche education is to train how create the checklist conversation. Dan's tool can foster that.
One possible direction for avalanche education is to train how create the checklist conversation. Dan's tool can foster that.
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