Bronze?????

Tuesday Nov. 11 is a holiday, I know my bank will be closed but not sure about postal service. That could delay things a bit for the rest of the alphabet.

All else being equal, Xavier Zamboni ranks right up there with Kaizer Soze as a cool name, though.

I'm not one to kick a large(r) corporation while they're down, but it's been a amateurish rendering for sure. We shall see.

i went back to my receipt and it clearly says bronze.  but it does feel like a bait and switch.  i ride valle nevado and the summit every year.  i got this pass because this summer my friends got a week long pass for "free" at valle.  GREAT deal.  so when i saw the 4 passes deal i jumped on it with these same friends.  we are all feeling cheated honestly.  since we will go to valle again this coming summer and we will have to pay for alpental days...  its not saving us any money at all.  

it is also a little frustrating because from a business perspective they have had our money for almost 6 months to help cash flow, put in the bank and earn interest, etc.. it made sense to me that this value of giving our money to them so early was why we got such a "special" deal.  i would love to see a screen shot of the offer i signed up for.  but even if its because i failed to read the fine print... i still feel screwed by crystal mt.  i think this is the sort of reason i left them for stevens 8 years ago.  not sure i made a good decision returning to them this year.    

It's obvious that you are upset, disappointed, and angry. But I'm not understanding how this is a bait and switch or Crystal's fault?

The website was very clear as reflected in the email below from Crystal.

From Crystal Mountain, sent on March 30, 2009:
__________________
You asked for cheaper passes and you got 'em! Ski & ride more and pay less with the new Quad, Triple & Double passes!

THE SPRING SPECIAL ON SEASON PASSES IS ONLY AVAILABLE  APRIL 1- MAY 31, 2009 SO DON'T MISS OUT!!!

Gather your friends, family, co-workers or the neighbors and purchase your Quad, Triple or Double passes before May 31st. It doesn't matter who you round up as long as 4 adults purchase the Quad passes together. Prices haven't been this low in over a decade! Time to get busy....

Quad Pass Adult (18-69).... $544*
Purchase with 3 other adults (must purchase together).
Valid anytime at Crystal Mountain and includes Bronze Boyne benefits...

Bronze Boyne benefits include:
-25% off on up to 10 tickets at Big Sky, Boyne Highlands, Boyne Mtn, Sugarloaf and Sunday River with paid lodging (Non-lodging customers receive no benefits at these areas).  Bronze pass-holders do not receive any benefits at non-lodging resorts, i.e. Loon, Brighton, The Summit and Cypress   
-10% Retail discount at the Right Angle Sports Shop

Gold Full-Season & Silver Midweek Passes On Sale Too!
-Get 10 days of free skiing at all Boyne Resorts with a Gold Full-Season Pass
-Only looking to ski/ride Mon-Fri then check then out the Silver Midweek Pass.
____________________________________

crube Read the quote above that was earlier in this thread.
You are entitled to your feelings, but my gosh the town of Self Pity has a population of one. Take some responsibility and keep the blame off the resort.
The rules were well stated and outlined at purchase, I weighed my options knowing the rules, so it is real hard for me to pull out a violin for your actions.
I don't mean to be so harsh. but I get tired of the victim story....At least keep the unhappiness to viable problems that can be resolved through constructive input for the resort.
I went to get my pass the other day at Crystal and they had not even gotten to mine yet, I was upset that they had my money for months and not given me a simple pass.
I got a call at my house from the resort yesterday telling me that they were not going to mail my pass and let me pick it up on weds at a will call. Even though it was not done the way I thought it should be, the reality is that they made an effort to right the ship. Even if it was not done the way I would operate my business, it was handled professionally to a resolution.

Joe- you got a call from the resort? We have heard nothing. Paul still has not gotten a pass, we have not had any sort of communication from Crystal. Did you ask for them to get in touch with you? My friend Lisa emailed them and the response was that they would be mailing passes soon. Do you know if we can get our passes on Wednesday if we just show up?

I e-ceived (a neologism for getting an e-mail!) this yesterday from Crystal:

The 2009-2010 ski & snowboard season will officially begin Wednesday, November 11! We will be open with limited operations: Discovery, Chinook Express, Quicksilver and Forest Queen chairlifts will run from 9am-4pm.

Lift tickets will be discounted to $30 for adults and $25 for youth and seniors. Kids under 10 ski free!

Season passes are in the mail if your photo was uploaded by Sunday. If not, never fear- your pass will be available to pick up Wednesday at Guest Services' Will Call.