So is this statement from the Director of Marketing at CM or from Tiana the skier?
Many of us have tried to contact you about a number of issues and have never heard back from you or anyone else so don't be too quick to leap at us. I think it is we, as customers, who may have 'a right to be defensive'. You, as the public face of CM and someone who came to this forum for whatever reason we don't know (interloper? espionage? ski enthusiast?), should probably not be telling your employer's customers to 'lighten up' and lay off the 'negative crap'. Does anyone anymore remember the old saw, 'the customer is always right'? I sure do and treat my customers that way every day.
That said, I think we all appreciate the gesture of you listening and making adjustments to the lift line ops. Please try to remember that the people on this forum likely represent a large number of CM customers, the difference being that most of them don't have the inclination to make their concerns heard or discuss them in a forum such as this and we do.
Were I a director of marketing (and I guess I am in my own world) I would consider the fact that I had a little support here an opportunity to serve both my employer and my employer's paying customers not to mention myself. You can improve our experience at your hill, and your employers ability to create satisfied customers (which is something we've been wondering whether they care about) but you just might have to hear some 'negative crap' to do so.
It's up to you how to play this, but be assured there are some very smart people here (not me) who are well qualified to read between the lines and know exactly what you're talking about, and extrapolate the consequences of whatever attitude you happen to be displaying in the forums. We can help each other if you choose to see that opportunity, and I suspect that's how the membership would prefer things to happen.
If you can stand the heat, you're welcome to hang out in the kitchen and we'd love to have you! It may not always be truffles and foie gras, however. Of course, it rarely is.
Yep, someone "sniffed me out" but you know what...that's just fine. I have a right to be defensive and trust me it's easy to put up a wall when all you hear about is the negative crap. I think people in general need to lighten up and learn how to give constructive feedback that people like me are actually willing to listen to rather than slamming you down for something you're not doing right. Like the saying goes...you get more bees with honey.
That aside...get ready for another great powder week!
