Dynafit binding failures

I posted on your topic over at cc.com too, but it looks like you wrote more here.

I don't know, one bad customer support interaction in 20 years and you're done? Their recall was primarily aimed to be caught through retailers looking for it when they serviced customer's skis, and direct customer contact like yourself was the less likely event. I know it seems weak-sauce, but Dynafit NA is a small company and January and February are filled with on-the-road time-sucking events like Winter Outdoor Retailer, SIA, ISPO, and on-snow demo's all over the country. If they've served you so well for so long, I argue they deserve a bit of benefit-of-doubt this once.

This seems like the kind of thing that a reputable shop could have identified as a recall issue right away then gotten replacement parts from dynafit for you. Dynafit is a small but rapidly growing company and they don't have a call center setup just to field consumer issues.

I go easy on my Dynafit

Unrelated to this specific failure, but I recently discovered a big crack at the base of my heelpost on some older Vertical FT12s. Surely the whole post will shear off soon. Let me know if anyone has a spare Vertical heel unit (or just the baseplate/post) that I can buy off them. Dynafit/Salewa claims to have stopped carrying them, though I find that a bit odd considering the 2 yr warranty and the fact that they sold these bindings in retail <2 years ago.

You might be able to repair using B & D replacement top plates and volcanos

www.bndskigear.com/dynafitcustom.html

If not Skimo.co sells individual heel pieces

skimo.co/dynafit-binding-heels

The "Speed Turn" model is probably the closest equivalent.

I have been using Dynafit bindings for a long time, and in years past the customer service was absolutely flawless, but there is no doubt, that the quality of the product as well as their amazing attention to the customer has fallen off sharply. I have had lots of people tell me of problems with their newer bindings starting with the anti rotate pin. Hopefully that culture still lives in the company somewhere, and it will come back. If not there are company's out there pushing touring bindings into the future.