Tech Boot Repair

That is an exact picture of mine. Call Sportiva and send them that pic (important--send them that pic). I was so discouraged I gave up without sending the pic.

I love the performance of those boots but currently the company is not standing by them--I bought a second pair as did a prev poster.

I called OMC in Portland and they were no help either. I was well within warranty and they just told me good luck.

Value = Performance + Reliability
Reliability is made up of construction and customer service.
Thanks fellas. You just saved me from ever buying outstanding-performing La Sportiva boots. Good luck. You deserve better.

I called OMC in Portland and they were no help either. I was well within warranty and they just told me good luck.

Please don't hate on OMC for this, especially if you didn't purchase the boot from them. Even if you had, after hearing your story, do you think they wanted to swallow a $700 loss? Because if La Sportiva wasn't going to honor their warranty with you, they sure as hell weren't going to honor the warranty through a retail shop either.

It sucks what has happened here, but like we've all observed it seems to be a problem with La Sportiva.

Geez, I wish I'd read this thread before I bought my La Sportiva Starlets (which are still new in the box). It was a choice between the Starlets and Dynafit TLT 6. I'd have bought the latter if I'd known La Sportiva doesn't stand behind their products.

Steddy,

Did you end up hearing anything from La sportiva? I sent them an email linking to this thread and saying that they wouldn't be getting my business in the future if they didn't stand behind their products. They replied "Perhaps, while reading this post, it as not as obvious but of course there are usually two sides to every coin. Our Warranty team provided exceptional customer service to this individual and after finally having the chance to review the boots under warranty made exceptions to replace the boot, even though the issue was not a manufacturing defect, but rather normal wear and tear, if not improper use"

Not sure how this failure could be normal wear and tear within one year even if you skied them every day for the full year. How could this be caused by improper use? Ice in the holes and not locking the toe piece down enough to force it out?

To be clear, La Sportiva did nothing of the sort for me, and I will repeat my assertion, the factory is NOT standing by these products.