I would argue, if the facts are true regarding them appealing, that this is a story that the local press should be alerted to.
If you get the Times and the local television news programs to highlight this case on the evening news my guess is that REI will snap to it quick enough.
Regarding why Monica did not sue all parties, maybe she did not have the resources to do so or know that was the path.
Also, if the information stated is correct, REI subcontracted the manufacture of the item in question. They have many avenues of getting compensated for their expense in this matter without resorting to a suit from REI against their manufacturer. If that company makes money manufacturing their bike products, they should want to satisfy their customer and REI would have huge leverage in that case.
I am generally disenchanted by REI in general. It has stopped being a coop long ago. Technically it can claim to be, but it is a big business (for that segment of the market) that uses the "coop" as a marketing tool. The coop card/membership does far less for its customers than the info they get for marketing, etc. The membership at REI is no different now than getting your club card at Safeway, etc.
What I particularly am disappointed about is, given the vast amount of floor space, they have become just another department store, moving gear in and out (such as complete removal of backcountry skis, boots, etc. in early April!) from the stores to make room for more seasonal goods. No recognition that backcountry skiing in this local area continues well after the lift service areas close. Heck you can't even buy touring gear, skins etc. at the stores in Redmond. Sure, these items at those times of the year do not necessarily make them lots of money, but where is the service to the community?
When I buy, I do look at REI among other sources. As a coop, you would think that there might be some advantage. Usual the case is not. As a local resource, one might expect to get some level of expertise. My experience is usually not.
Prior to what I have heard on this thread, I have treated REI as any other purely commercial outlet. My being a "member" does not make me want to spend more for an item there when I can get it cheaper elsewhere or get some level of important service or expertise elsewhere. Reading this thread and learning of what Monica went through makes me even more cautious and I will avoid from now on.
